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Buildings Warranties

Building Automation, Integrated Solutions & OEM Brands

Hardware Warranty

 Johnson Controls logo

 Warranty Product Line Document Name Notes
3-Year Limited Warranty

The warranty applies to Air Systems, HVAC Controls, HVAC Equipment and Refrigeration products

 3-Year Warranty Doc.pdf This 3-year Limited Warranty applies to all System Products models except for products listed under the 5-year Limited Warranty
5-Year Limited Warranty M9xxx series actuators,
VG1000 valve/assemblies, or
VG7000 valve/assemblies when sold in North America.
 5-year Warranty Doc.pdf This 5-year policy only applies to the models listed in the 5-Y Limited Warranty Document
2-Year Limited Warranty This warranty applies to all consumer facing products (i.e. GLAS)  2-Year Warranty Doc.pdf This 2-year limited warranty only applies to the models listed in the 2-year limited warranty document.
1-Year Limited Warranty Repair Product Warranty  1-Y Repaired Product Warranty The 1-year limited warranty applies to product repaired by the JCI Louisville Repair Center.

 Penn, Facility Explorer, Peak, BC Pro, Verasys

 Warranty  Product Line Document Name Notes
 3-Year Limited Warranty

The warranty applies to Air Systems, HVAC Controls, HVAC Equipment and Refrigeration Products

 3-Year Warranty Doc.pdf This 3-year limited warranty applies to all system products models except for products listed under the 5-year limited warranty.

Regional Specific Warranties


 Warranty  Product Line Document Name Notes
2-Year Limited Warranty (Asia)

This warranty applies to ....

2-Year Warranty Doc.pdf This 2-year Limited Warranty applies to...

Software


Software is not sold but licensed as such, software does not have a warranty but Johnson Controls and the end user agree to term of the End User License Agreement. Please follow this link for the EULA that applies to your software.

Warranty Claim and Question

Commercial Customer

 Region Contact
Americas

Johnson Controls Product Sales
Email: jciorder@jci.com
Phone:
United States: 1-800-275-5676
Canada: 1-800-321-4023
Hours of Operation
M-F 6:30 a.m. to 6 p.m.

Asia China - SDC China Customer Service
Contact Jin Yan at Yan.Jin@jci.com.

Rest of Asia - SDC RoA Customer Service
Contact Phyllis Chuang at Phyllis.Chuang@jci.com.
Hours of Operation
Europe/Middle East Johnson Controls System & Service GmbH
Email: RMA-Euro-Repair@jci.com
Repair Center
Westendhof, 8
45143 Essen, Germany
Hours of Operation
Consumer Customer
 Region Contact
U.S./Canada

Johnson Controls Consumer Support
Email: GLAS-IQoRTeam@johnsoncontrols365.onmicrosoft.com
Phone: 833.297.GLAS (4527)
Hours of Operation
M-F 6:30 a.m. to 6 p.m.