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 Get More Out of Your Metasys® System with Service Support

When you make a large investment, you want to protect it. That includes the Metasys building automation system. This system gives you more control and more access to information than any other building automation system of its kind. Plus, it helps you work smarter by connecting and communicating with your building’s equipment. This helps you achieve more for the people and processes in your buildings.

Do you have a plan?

Our planned inspection and maintenance program is designed to protect and enhance your Metasys system. It does this by providing the factory-recommended service required by warranty. By ensuring that your Metasys system is performing efficiently and effectively, you‘ll realize the best return on your investment.

When coupled with equipment inspections and maintenance, you can be confident that all your systems are working together at optimum efficiency. 


Are you taking advantage of the latest Metasys features?

Johnson Controls is continuously committed to delivering a world-class BAS. This is done in a variety of ways including IT security enhancements and new features in the easy-to-use industry-leading interface. These features help reduce risk and unlock productivity.

Plus, with a Metasys Software Subscription, you’ll automatically receive every major and minor software release that occurs over the term of the subscription.

This service ensures you:

  • Proactively control your software maintenance costs
  • Know when updates are available and get the latest versions as they’re released
  • Help keep your building data safe and secure

Our Unique Service Approach

There’s no substitute for service expertise. So when you partner with us, you’ll be able to leverage our global network of experts. This network connects all our technicians who specialize in Metasys service, which means you’ll get all the expertise you need to protect your investment. Our technicians also have access to the Johnson Controls Field Support Center to help troubleshoot more challenging issues, so uptime is maximized and building environments are kept under control.

Finally, if you have non-Metasys systems, we can leverage our Systems Integration Services team for support, integration, parts and training – we are a single partner for all your system support needs.


The result is an expert-driven, controls service strategy that suits your budget and your building. From system verification to remote monitoring, we’ll put together a custom plan to help you get the best performance out of your Metasys system.

Contact us for more information on Metasys Service Support
Signs Point to Yes with Metasys® 8.1 and Planned Services

Will your facility be more productive with Metasys 8.1 and factory support services? Signs point to yes! You invest both time and money ensuring your facility runs at peak performance. It is decidedly so — that the latest version of Metasys combined with factory service and support will help keep your facility running at peak performance now and into the future.

Signs Point to Yes with Metasys

Sign up for a new planned service agreement covering either a new Metasys Building Automation System installation or a system upgraded to the latest version and receive a rebate towards your contract. It is certain — you’ll realize even more savings when you add in optional subscriptions for server and/or engine software. Have a YORK chiller or P2000 security management system that you want to cover as part of your maintenance agreement? You may qualify for additional rebates!


More equipment. More rebates. More peace-of-mind.

Have a YORK chiller or P2000 security management system that you want to cover as part of your maintenance agreement? You may qualify for additional rebates! 

 *Total annual price of the PSA/total number of rebates must be >= $5,000.