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The Johnson Controls management staff ensures consistent quality work performance and immediate response to the site resource needs and problems through their resolution through the use of our corporate quality program. Our quality program is based on our corporate wide implementation of our 6 Sigma Process to ensure continuing improvements in quality, service, productivity and schedule. Johnson Controls has invested in the development of a cadre of “black belts” that are trained and certified in Six Sigma and lead the effort to measure, analyze, improve and control our business processes to meet ever-rising customer expectations. We have used the Six Sigma process to develop and ‘or meet our client’s ISO 9000 requirements, UL certification requirements, and have achieved certification at a number of sites we design, construct and operate for federal clients. This includes projects that have manufacturing, integration and service components.

We conduct our projects based on our corporate quality plan implemented at the project and task level through project specific quality assurance programs. Quality Management is performed outside of the direct program or project manager and reports directly to the General Manager of Johnson Controls Security Systems. It includes instruction to ensure effective execution of all phases of a project; design, procurement, installation, testing, training and maintenance. This program is applied to projects on an ongoing basis and ensures that adequate and accurate execution and management systems, document and data control, purchasing and equipment procurement, work process control, testing and training are performed consistent with Johnson Control Security System standards that meet or exceed ISO 9000 guidance.

The Project Quality Plan is a fully contained Quality Control Program that includes process management and repeatability, quality assurance, quality control and quality related configuration management. Johnson Controls implements its Quality Program to ensure that established security system design standards are properly implemented, measured and met.

The Contents of the plan includes:

  • Quality Control Program Principles
  • Quality Program Purpose
  • Quality Control Program
  • Business Processes and Procedures
  • Organization – Project, Quality, Division reporting
  • Quality Manager Responsibilities and Authority
  • Inspection Program
  • Subcontractors Quality requirements and responsibilities
  • Documentation
  • Submittal Process
  • Document Retention
  • Non-conformance Process
  • Quality Program Monitoring and Corrective Action Process
  • Project level implementation, inspection, acceptance, reporting and closure
Quality Assurance Program
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