Building Equipment & Systems

jcpenney

The Brief:

jcpenney is a national retailer in the USA


Required single source, national HVAC services partner to ensure the quality of its store environments and reduce overall HVAC costs

Challenges:

  • Serving 1,106 buildings and 111 million square feet of space nationally
  • Enhancing maintenance strategies and practices

Solutions:

jcpenney2
  • Johnson Controls’ leverage its 150 branch service offices with 4,600 technicians to serve jcpenney nationwide
  • Streamlined processes through computerised maintenance management
  • Enhanced service provision through a centralised call center and IT infrastructure providing real time status of service delivery to jcpenney

 

Comprehensive HVAC service includes:

  • Warranty and start-up
  • Maintenance & repair
  • Enhancements
  • Replacements
  • Consulting across the following scopes
  • Controls, mechanical & central utility plant

Results:

  • Leveraging Johnson Controls branch Service organisation saved millions of dollars
  • Single point of contact for HVAC services nationwide

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