Capabilities > Global WorkPlace Solutions > Case Studies > Facilities - Global Hi-Tech Company
Facilities - Global Hi-Tech Company
The Brief:
- The client is a global hi-tech company providing support services and technical expertise for critical environments
- Johnson Controls currently manages a global contract in 29 countries including USA, China, UK, Germany, Japan, Malaysia, Singapore, Australia and India
Challenges:
- Standardize facility management operations across all locations globally
- Respond to client’s desire to simultaneously reduce operating costs and increase reliability and performance
Solutions:
- Created a single provider model combining full-time and variable resources dispersed around the globe
- Successfully managed comprehensive people transfer solutions globally
- Created global standard SLA’s and KPI’s with standardized measurement and reporting
- Utilized process re-engineering to enhance facilities and assets performance through improved operations and maintenance efficiency
Results:
- Seamless global transition, no interruption of service
- Realized savings from day one
- Reduced facilities operating costs by 15 percent
- Consistent service delivery across locations and countries
- Career progression for former client FM employees
