Capabilities > Global WorkPlace Solutions > Case Studies > Technologies - Global Energy Retailer
Technologies - Global Energy Retailer
The Brief:
- The client's mission is to be “The best fuels retailer in the world”
- The company sought a global FM provider to help reduce maintenance costs and to improve standards at its service stations
- Johnson Controls was selected to provide a technology-enabled, world-class, facility management solution
Challenges:
- Creating a global model with local operating solutions
- Multi-site operations with a local service levels and standards
- Data collation and quantification from local operations
- Scope and operational changes created additional complexities
Solutions:
Designed and deployed global, multi-time zone, multi-lingual technology solution to meet the fuel retailer's specific requirements, including:- Service activation technology (call handling, IVR, web requests)
- Work order / asset management solution integrated with client's and supplier's technology
- Central data repository delivering web based customer and internal reporting
- Advanced disaster recover architecture and process to ensure a global 24/7 operation
Results:
- Created a global FM provider model with single point of contact
- Seamless global transition involving over 15,000 service stations with no interruption to business
- Full transparency of maintenance service levels across the globe
- Improved management information is enhancing service levels and achieving cost efficiencies
