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Building Technologies & Solutions
Supplier Quality Program

Supplier Quality Program

Supplier Quality Policy

Johnson Controls is a company that designs, markets, manufactures, and services products on a competitive global scale. Our products vary from high-volume manufactured parts to one-piece custom-built units. The foundation for our business is quality of our products and services. Though our people, products, and manufacturing techniques vary from country to country and factory to factory, the basic principles underlying sound quality practices do not change.

We all have the goal of producing and delivering high-quality products and services. In some cases, in our partnership, we must adopt new disciplines that are practical and provide a consistent continuous improvement roadmap that will enable us to achieve our aggressive quality goals.

The development of capable and robust processes for the delivery of high-quality products depends on a thorough and responsive understanding of our customer requirements which is highly dependent on our supplier’s capability. By consistently applying appropriate best practices and having a thorough and responsive understanding of our customer requirements, our ultimate goal is to exceed our customers’ expectations and be recognized as the best global manufacturer and service provider in the world.


Issue Resolution Information System (IRIS).

Links below provide further details on the program.
Issue Resolution Supplier Communication Letter (PDF)
Issue Resolution Supplier Training (PDF)