Continuous Video Security Health Monitoring

Problem

Platinum Protection Systems needed a real-time system to easily access all of its customers’ surveillance equipment through one interface, since small customers typically do not have time to monitor their security systems. Often end-users and integrators only conduct a bi-annual audit of drive health and might miss a RAID5 drive failure if no notifications are setup. Platinum Protection Systems went from personally checking on customers’ cameras to verify operation to setting up email notifications, and now, instant camera and server status via exacqCloud.

Solution

exacqCloud gives Platinum Protections Systems a way to properly prioritize and coordinate service. For example, within minutes of seven cameras going down at a bus terminal customer, Platinum was able to contact the customer, address the situation, and dispatch a prepared technician with the appropriate tools needed to restore the cameras. 

Products

exacqCloud