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Change Your Password
Use this link to change your password
Recover Forgotten Password
Use this link to recover a forgotten password
Register for Self-Service Password Reset
Define your security questions and answers
MyPassword Mobile App
The MyPassword mobile app provides the quickest way to modify your password, unlock your account or change your Johnson Controls-related security questions to regain access to enterprise services when you forgot your password.

Scan this QR code from your mobile device to download the app

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Using proper Password Management procedures is the single most important thing you can do to protect JCI from cyber security threats.


You need to change your password every 90 days using our password change page. 


Password guidelines 

  • Your password must have a minimum of 8 characters 

  • Your password must be changes every 90 days 

  • Your password require at least: 

  • 1 upper case character (A-Z) 

  • 1 lower case character (a-z) 

  • 1 numeric character (0-9) 

  • You may not reuse any of your last 24 passwords 


After changing your password, please allow for up to 15 minutes for the new password to synchronize to all services. 

To unlock your account or reset your password go to the Recover Forgotten Password pages. You will start by entering your Global ID, and then verifying your identity by answering your security questions. After that validation you will have the option to unlock your account without changing your password.  


Please note: You must define your security questions and answers first. To do this, use the Microsoft Identity Manager Password Registration. 

 To set your phone number if it is not already in your profile, go to the UpdateMe page. You will see a tile called "Phone & Fax". It is here you can update your work phone and cell phone numbers. Just be sure to click on "submit" once you have made the necessary updates.  As soon as your manager approves the changes they will be updated.


Format Guidelines: 

 +Country Code/Area Code (also called national destination code)/local number/Extension (if required) 


US Example 

+1 405 524 XXXX EXT 1234 


UK Example 

+44 7966 563 XXX EXT 1234