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Connected Chillers

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Connected chillers deliver easy-to-use data

Give your team full visibility into chiller operation with near-real-time data on chiller performance. For about the cost of a single truck roll, you can significantly reduce unplanned downtime, accelerate repairs, cut energy costs and extend asset life.

On average customers with a connected chiller experience*:

Johnson Controls connected chiller service gathers data from over 200 points—well beyond what’s visible in your BAS—and uses advanced analytics to create a detailed picture of performance. Plus, our 24/7 remote operations team regularly reviews dashboards to catch any declines in performance, enabling a predictive maintenance strategy to make better operating decisions and keep environments comfortable and productive.

Key features of connected chiller service

Helping you to work smarter, not harder

With increasing staffing and budget challenges, everyone is tasked with figuring out how to do more with less. By leveraging the insights in the connected chiller dashboard with the expertise of the Johnson Controls team, you can optimize the time and resources dedicated to your chiller’s operation.

Explore the connected chiller dashboard

Expand each hotspot to see the functionality of the connected chiller dashboard.

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FAQs about connected chiller service

  • What is a connected chiller?

    A connected chiller transmits near-real-time information about its performance, energy use, maintenance requirements and more—beyond what's visible in a typical building automation system—to the cloud. This data is used to fuel advanced health and performance diagnostics and long-term trend comparisons – all accessible by logging into your connected chiller dashboard.

  • What chillers can be connected?

    We support connectivity for almost YORK chillers and the majority of chillers from other major manufacturers. Smart-ready YORK chillers come with connectivity factory installed, which means they can be connected at the point of commissioning for a complete view of the chiller’s operation from day one.

  • Why should I connect my chiller if I have a BAS?

    There are a number of reasons why you’d want to connect your chiller even if you have it connected to your BAS. First and foremost, a connected chiller is reviewing over 200 points of operation compared to 15 visible in a BAS. When you layer in the remote monitoring and review from our team of experts, you get the full

    Not convinced? Here’s a few more reasons you’d want to connect your chiller:
    Connected chiller vs BAS Connection

  • What should I expect when connecting my chiller?

    With smart-ready chillers, a chiller can be connected at the point of commissioning for operational data from day one. For chillers that need to be retrofitted to be connected, it takes a single service visit.

  • How do I access my connected chiller data?

    Log in 24/7/365 to view data on the easy-to-use connected chiller dashboard.
    Log in to access your connected chiller dashboard

  • What cybersecurity measures do you take to protect connected chiller data?

    Security is designed into all our products – Johnson Controls hardware, software and hosted services. Our cybersecurity and data privacy practices are aimed at addressing security holistically for our customers, products and enterprise. From Zero-trust connections to encrypted communications, we take a number of precautions to prevent cybersecurity threats.

    You can learn more about our cybersecurity and data privacy here:
    Securing chiller performance – Cybersecurity and data privacy sheet

  • What if my team isn’t experienced in interpreting data?

    Our connected service takes over much of the data gathering and analyzing—for insights you might otherwise miss. And we make it easier for your team to understand the data, with simple dashboards, tools like the Chiller Performance Index, and automated notifications.

  • Can I track chillers at more than one building?

    Yes! Dashboards are set up hierarchal for your facilities so it’s easy to see chiller performance across multiple facilities and buildings all in one place.

  • If my chiller loses connection, will I lose that data?

    No, if the chiller loses connection you will be notified and the chiller will begin local storage of the chiller data. Data can be locally stored for up to seven days. Once the chiller re-establishes connection that data will be uploaded to your dashboard for review.

  • What value does Johnson Controls add?

    Years of expertise, and years of data. We know buildings, we know HVAC systems, we know chillers. What’s more, we can compare your chiller data to standards derived from 20+ years of compiled data using patented formulas. That translates to insights you can’t get elsewhere.

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*This is an average based on benchmark data assumptions. Actual results may vary by customer based on operating conditions and other factors.