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Building Remote Monitoring Management

Peace of mind through rigorous observations

Today’s complex facilities need experienced operators watching over the building, identifying issues and correcting problems, before they impact occupants or operations. But who can afford to train and staff such a team? 

The Johnson Controls Remote Operations Center provides a dedicated team of certified building monitoring management professionals who monitor a building’s systems: security, fire, HVAC, building automation, lighting, refrigeration, electrical and more. Twenty-four hours a day, seven days a week, 365 days a year.

Remote Monitoring Services

Our depth of knowledge assures correct prioritization and response to alarms when they occur.  When an alarm is received, our remote monitoring management system automatically assigns the customer’s own unique and customizable alarm handling actions for the alarm, resulting in timely response to minimize loss and/or maximize potential for defeat of the threat, compliance with legal requirements for fire systems and insurance carrier requirements, and accurate records of alarm activity for audit needs.

HVAC & Building Automation System Monitoring

Johnson Controls can monitor all types of equipment and systems in your building for critical alarms or other conditions, and respond with customer-specific protocols.  We can enhance this service with remote troubleshooting and diagnostics to get to the root cause of your problems faster and solve them more quickly.

Remote Building Operations

In addition to remote monitoring solutions for your facility’s systems, our trained building operators can take control and remotely operate your facility, minimizing your staffing requirements and providing the benefits of best practices and standard operating procedures across your portfolio of facilities. 

Features and Benefits
  • Remote Operations Center staffed by CSAA 5 Diamond-Certified building management and monitoring professionals
  • Security monitoring for fire alarm, intrusion/burglar alarm, and elevator phone monitoring
  • Building systems monitoring for building automation, controls, HVAC equipment, lighting, electrical, refrigeration and other system monitoring
  • Skilled operators assure correct prioritization and alarm response, manage insurance compliance, keep records of activity
  • Mission-critical services performed by trained technical experts dedicated to reliable building operation
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