Optimizing BAS systems at one of Australia’s largest commercial buildings

Focused on optimizing their Building Automation and Controls systems, the customer aimed to reduce costs, extend the life of critical equipment, and improve energy efficiency to support sustainability goals.

Given the size and complexity of the environment, the building team also needed greater visibility into system performance. They sought to use digital technology and remote services to proactively identify diagnostic issues, prioritize repairs, and address risks before they could impact operations or tenant conditions.

To improve reliability and reduce operational risk, the customer used Connected Controls Services to optimize their Building Automation and Controls environment with minimal disruption to operations.

Remote virtual inspections and automated performance analytics were used to assess all engines, summarize system performance, and identify potential site issues. These insights enabled early detection of risks, including high CPU temperatures that could lead to premature equipment failure.

When high-priority issues were identified, recommendations were addressed through virtual collaboration with onsite technicians. Panel reviews and targeted modifications, including improved cooling and enclosure changes, helped reduce internal temperatures and protect critical equipment.

By acting early on identified risks, the building team strengthened system reliability and avoided operational disruption. CPU temperatures across impacted engines were normalized, reducing the likelihood of premature device failure and supporting more stable Building Automation System performance.

Six engines were affected, and resolving the issue quickly helped the site avoid approximately $72,000 in premature repair costs. Early intervention also prevented the potential loss of central plant control and avoided impacts on tenant comfort that could have occurred if the issue had remained unresolved.