Messaging Terms and Conditions – Applicable to the Text Program

Date: 1st October 2026

The Johnson Controls International plc and affiliates (“JCI”) recurring text message service (the “Text Program”) is owned and operated by JCI. These Terms govern your use of the Text Program. Data that may be collected from you as part of the Program will be handled in accordance with the Privacy Policy and any supplemental governing notice provided to you at the time of the collection of your personal data. Except as may be permitted consistent with the Privacy Policy and applicable law, data obtained from you through the Text Program will not be shared with any third parties for their own marketing reasons or purposes.

If you have consented, you will receive text messages to the mobile telephone number you have provided at opt-in or registration with instructions or information regarding the Text Program and the subject matter of the texts (i.e., texts about our products and services) (the “Program”). The text messages you receive will include the types of communications described at opt-in, which may include educational and promotional materials, reminders, surveys, and may involve interactions with Artificial Intelligence (“AI”) (the “Content”). These text messages may be delivered through a variety of formats (such as Short Message Service (“SMS”), Multimedia Messaging Service (“MMS”), and Rich Communication Service (“RCS”)) and may include a variety of media (such as text, photo, and video).

The number of text messages you receive as part of the Program will vary in frequency, but the text messages will continue on a recurring basis for the length of the Program unless you opt-out prior to the Program completion. You understand and agree to receive these communications regardless of time-of-day restrictions.

By providing your telephone number to JCI, you consent to receive texts providing informational and/or transactional Content (such as service reminders and updates) related to your interactions with JCI. While provision of your phone number will be deemed consent, in certain cases, JCI may confirm this consent to the receipt informational and/or transactional Content via a secondary affirmative step by you (e.g., a checkbox).

In certain cases, if you provide additional consent (such as via a checkbox, a response to a text message, or initiating a text message with us), you will receive marketing and promotional Content (such as details regarding sales or new products or services) to the mobile telephone number you have provided.

By consenting, you authorize us to deliver or cause to be delivered the Content using automated technology, which may include an automatic telephone dialing system. You are not required to consent to receive the Content as a condition of purchasing any property, goods, or services.

You can opt out of receiving further texts from us by replying “STOP” to any message from us. You understand that you will, however, receive a response from us either confirming receipt of your request or seeking clarification of your request. If you are enrolled in multiple programs from us, replying “STOP” to a text message from that program will discontinue only texts from that program.

For help contact us at:

• Security Customers: 800-289-2647
• Fire Customers: 888-746-7539
• National Accounts: 800-299-4377

There is no fee charged by us for receiving messages, but your mobile service provider’s message and data rates may apply. Please consult your mobile service provider for the terms and conditions under which charges are billed and payable or deducted from your prepaid account.
We cannot guarantee the successful delivery of messages. Factors beyond our control may impact message delivery, including equipment range and functionality, network capacity, terrain, proximity to buildings, foliage, and weather. Neither we, nor our, nor your mobile service carrier will be held liable for delayed or undelivered messages.

Text messages may not be available on all US carriers.

To participate in a Program that is part of our Text Program, you must provide us with a valid mobile phone number. If you change your mobile phone number, you agree to opt out of the Text Program prior to changing your mobile phone number.

By signing up, you represent that you are an authorized or customary user of the mobile phone number or are conveying the consent of the authorized or customary user of the mobile phone number for us to communicate the Content to such mobile phone number, that you are authorized to provide this consent to receive these communications, and that you are at least 18 years of age or have a parent or guardian's permission.