Large communications retailer reduces alarms and saves on false alarm fees
False alarm reduction service
Protecting a retail environment with an alarm system is always a prudent loss reduction strategy, but false alarms can be costly to deal with in terms of personnel hours and fines from local police departments.
Multiply those false alarms by 2,000 locations, and you have the situation that this large communications retailer was facing. Not only were false alarms creating a business disruption, but fees for police dispatches were having a negative business impact. In the retail industry, over 98% of alarm signals are not actual security events, but rather “noise” with a variety of root causes. Any number of factors can lead to a high level of false alarms, including employee turnover and training issues, call list changes, aging hardware, policy changes, and even environmental conditions such as weather.
The False Alarm Reduction Service from Johnson Controls was developed for customers like this retailer who were experiencing costly false alarms.
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